Reviews and Testimonials

What our customers say about us

Below is a selection of comments, reviews and testimonials about us from past and present customers.

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Douglas you are a super star!
Thanks for all your help so far and we will definitley stop by and say hello when in London.
F Shone – 20th March 2018

Thank you again for arranging the day trip at such late notice. We loved Bath and it was great to see Stonehenge.
I know you were meant to of finished for the day, so we do appreciate you staying late and making sure we were all booked.
Thanks again you made the last day of our trip a special one and ticked another two places off the bucket list.
G Farmer – 11th March 2018

Thank you so much! You have been very helpful and patient with my queries. I’ve had an excellent and pleasant customer experience.
S Coteland – 3rd March 2018

First at all I would like to thank you again for your help to make this holidays coming true, I will never forget the great time I have spent over there with my mum.
All in all, we have spent an amazing time, we have only good memories, I can also say I’m more than ready for my next trip.  I really want to come back to Punta Cana, maybe this time with my whole family, so let’s see.
P Rangel – 15th February 2018

The holiday was fantastic! Dublin is an awesome city, quite expensive, but awesome.
We had a great time, thanks and will definitley contact you for our next trip.
N Squire – 10th February 2018

I would like to convey our thanks for arranging this holiday for us.
You have been an absoloute pleasure to deal with and we are looking forward to our trip.
S Field – 7th February 2018

Our trip to Ireland was wonderful with Trafalgar and it all went very smoothly.
Allie our tour guide was fantastic and very knowledgeable.  Unfortunately my husband couldn’t join us but hopefully another time.
We will certainly consider your company for our next uk tour and I will recommend you to our friends and family.
Thank you so much for all your assistance.
K Pettifer – 22 January 2018

Thank you for your time and all the information. The tour sounds wonderful and I can’t wait to go.
V Swansbury – 22 January 2018

Thanks for your help booking trip and for the extra time today, roll on summer!
J Chandler – 18 January 2018

The vacation was perfect!
As you know my wife and i had wanted to go to Italy for many years and we are so glad we did the tour.
No part of the country let us down and everything lived up to expectations. All the sights were amazing and we saw a lot!
The tour it’s self was great. Hotels good and all in great locations, the coach was comfy and journeys never seemed that long and our tour guide was amazing. Nothing too much and he always he always arranged things with the mininum of hassle. His knowledge of the country was also incredable.
Thank you for all your assistance and i will be in touch for our next trip, wherever it will be.
A Thorpe – 15th December 2017

Thank you for the prompt confirmation – much appreciated.
Look forward to this next trip and I’m sure it will be as good as all the others.
Have a great day SuperMan!
L Makin – 12th December 2017

I just wanted to let you know I have booked the 5 day tour of Scotland.
You have been a life saver over the last few weeks and I can’t thank you enough for all your help and patience. Your knowledge and information has been of great help and I’m sure I now have the perfect trip.
I will let you know how I get on.
A Williams – 5th December 2017

The tour was fantastic. Loved Peter our guide and was sorry to have to say goodbye to everyone at the end.
The hotels were all excellent and nice and close to the cities, so many nights we explored on our own.
We also took advantage of many of the optional excursions, which again were excellent and really made the trip special.
Thank you again for all your help.
M Wall – 18th November 2017

We had an amazing trip! Thank you so much for finding it for us, i really thought we were going to be stuck with 10 days in London. Hopefully we will be back again and if so i’ll definitley get in touch.
B Collan – 11th November 2017

I’m speechless about the extent of your service. It’s truly amazing. Thanks for sorting the car. Don’t worry about the car seat; we’ll pay that; but I appreciate the gesture.
Thanks again and take care.
D Elliot – 7th November 2017

Doug – you were most helpful and I gave you excellent reviews on Insight’s post-trip questions.  I didn’t see a place on there to rate the tour leader and driver and want to say they were both great.   The weather was not ideal, but Mike Doughty really went the extra mile to try to get us into places and to make the trip a really good one.   I was completely comfortable, even on the tiny winding roads, with Mark’s driving – and that is saying something.   They both were just really enjoyable (except most of Mike’s jokes are lousy – he needs to work on them).
As I say the weather wasn’t great but the scenery was still spectacular and overall it was a great trip.   Thanks for all your help in getting it arranged for me.
S Whiteledge – 17th October 2017

I wanted to write and tell you what an amazing trip we had. Everything was wonderful, especially Scotland which I loved. I wish I could have spent more time there, but that will be for another trip.
Our guide and driver were great and nothing was ever too much for them, they also knew so much about everything, we were never bored and always surprised.
Thank you again for all your help in the lead up to the trip and I will be in contact for our next one.
S Jones – 10th October 2017

My sister and I enjoyed our trip very much and were very pleased with our overall experience. The trip was well organized and planned out so that we didn’t have to worry about a thing.
I just wanted to let you know how much I appreciated your excellent customer service when it came to booking my trip. You replied to all of my emails in a timely manner and answered all my questions. Thank you so much for your efforts and I will strongly consider booking trips with you in future.
S Akhtar – 22nd September 2017

I am very happy, that I chose this tour. It was amazing! The program, the guide – Jim -, everything was fantastic.
The drivers are professional and polite.
The hotels, the meals, the optional programs were wonderful.
So everything was beautiful!
Just one thing was disappointment. It was Windsor…. we spend there more than 2 hours, but we did not have enough time to admire the castle. Everybody would like to see the castle.
But everything else was unforgettable!!!
My next plan is Morocco – Spain – Portugal…. But just in the next autumn….
Thanks for all!
K Botos – 14th September 2017

The trip was great. Thank you for all your amazing help.
B Singh – 13th September 2017

Hi Douglas, indeed the tour was very well organised. Anita the tour Director was very good and it was clear she enjoys what she does. Scotland and the Lake District were the highlights for me personally. Since you know that my situation forced me having to find a tour to join quickly, it might not come as a surprise to you that I felt I was not as well prepared as other tour group members for all the historical places we visited. It was evident that the other tour group members were more prepared and informed, however I learned a lot.
Thanks for all your input, advise and assistance to get me in that tour…you were really my guardian angel at a time I was very stressed.
Have a lovely evening and thank you once again!
A Bezuidenhoudt – 4th September 2017

I would like to say the trip was wonderful. Insight does a good job. The places we visited were great and the hotels top quality. I would recommend this trip to anyone who has only a limited time to see the UK.
K Simpson – 24th August 2017

I had a very enjoyable trip in Ireland thanks, I would like to go there again sometime, to visit the places I didn’t see this time i.e. Guinness brewery.
J Chandler – 19th August 2017

Thank you very much for recommended for Haggie Adventure, we really enjoyed it.
T Chong – 10th August 2017

We were very happy with the tour lots of lovely memories! The quality of hotels was good we understand that they were not going to be 5 star for price.
Thanks for your assistance with booking you were very helpful.
P Hedstrom – 8th August 2017

We did indeed enjoy the trip very much! I’m sure my mum told you about it when she came to your office.
Thank you for making the booking process easy for us! We are already considering planning our next summer holiday. I will be in contact if any plans are made later on. We have passed our feedback to our travel director on the trip as well. For now, thank you for your assistance with this trip!
C Gan – 5th August 2017

We had a great bus (aka “coach”) tour, and James was an excellent tour director.  I’d have to say the “extra” activites/tours made the trip special.  Never would have had the same experience if we had done a tour on our own in a car.  I’d have to say our fondest memories will be of Liverpool’s “The Cavern”, the Scottish highlands, and the Scottish shows (complete with haggis of course).
All in all, we did really enjoy the tour.
Appreciate all your help with our tours, and best regards,
K Meszaros – 4th August 2017

I really appreciate your excellent and attentive service and will not hesitate to deal with you in the future.
Thanking you.
V Jithoo – 4th August 2017

Thank you so much for all your help with the tour! My parents enjoyed themselves thoroughly, and I look forward to booking more trips with your group,
Many thanks to you and your team, and happy summer!
S Hasnain – 3rd August 2017

Thank you very much.
You have being the best long distance travel consultant I’ve worked with thus far.  You certainly deserve a fat bonus!
It was a pleasure working with you.  I appreciate the extra mile you went trying to minimise my stress levels.
A Bezuidenhoudt – 27th July 2017

Our family enjoyed a wonderful time in UK!
Sean the travel director is absolutely great
R Kan – 26th July 2017

From the whole family we just want to say that the trip went excellently, both the UK and Europe tours were great and we got to see so much. We especially loved Edinburgh and Lucerne. We’d like to thank you for going the extra mile to ensure that we got reservations given the limited time frame and we’ve made sure to recommend you to our friends and family for their future travels. In a couple of years we plan to visit the US and Canada so you’ll definitely be hearing from us then.
G Singh – 21st July 2017

Well that’s us back home in Perth WA.  We both loved the holiday, it was everything (and more) we expected.  All was smooth and easy as is the usual with the tours.
Spain was great, it had a lot to do and see.  Morocco was excellent and very different but great.  Portugal was also good.
The additional extras were well worth the money, all hotels were excellent and food was great.
As usual there was a bit of driving and coach time but that’s ok, at least I  know what an olive tree looks like haha.
The tour director Ray was very good, he worked very hard to make it so good for us and he did manage to achieve this.
We did hit a heatwave in Spain and Morocco, it was hot but it did not bother us.
Many thanks for booking for me I loved it and would recommend the tour to anyone.
Please remember that if you are ever coming to Perth let me know you have a big welcome waiting here for you.
Thanks again
PS did meet your friend at Madrid airport he was very nice and happy to hear about you.
R Mclean – 11th July 2017

Just arrived back home.  Holiday in Russia was very interesting and certainly challenged many preconceptions – thanks for all your help in setting it up.
J Whiteley – 9th July 2017

Our trip was very good my family enjoyed a lot and even our stay at london was excelent. Next year I will plan for Ireland and london again.  I will message for my travel need again.
S Sareen – 29th June 2017

The trip was  wonderful, as you say full of great memories. The service was outstanding and Trafalgar as a company was brilliant, should I do another coach tour will definitely be using them again.
B Christie – 27th June 2017

I would like to thank Douglas Moss our travel consultant for the amazing job he did to guide us through the many months leading up to our Trafalgar trip “Best of Ireland and Scotland” (May 25-June 11th)
Doug worked with our group of nine and made the arrangements with Trafalgar seamlessly which in turn made our trip a most memorable one.
Thanks Doug for all your hard work.
S & J Devlin – 23rd June 2017

We had a great trip – Trafalgar did a great job of putting together a full itinerary, led by a knowledgeable and friendly guide, Andrew Speed.  I would not hesitate to recommend both Trafalgar and York Road Travel in the future.
The only one negative, which I raised with Trafalgar in the feedback form, was the Novotel hotel in Glasgow.  It didn’t meet the quality of the Novotel or the other hotels in the trip.  It was a bit of a disappointment. The hotel was disorganized for the buffet breakfasts in the morning, and the furnishings in the rooms were very basic and in need of a remodel.  Other than that, I have no criticisms.
Thanks again for your help in putting this trip together.
K Swan – 21st June 2017

We thoroughly enjoyed the tour. It offered exactly what we wanted – visiting as many countries and interesting places in as short a time as possible, at a reasonable price and with minimum hassle.
The cities and attractions visited were well picked and the optional excursions we chose were really good (Amsterdam canal cruise and walking tour, Mount Pilatus, and the Eiffel tower were highlights). Although long hours are spent on the bus, the beautiful scenery during travel makes time fly.
The tour director, Martine Hatenboer, made life very easy by organising everything; she is a seasoned professional with a lot of knowledge and stories. The bus driver was also very competent and skilled.
We were comfortable in most of the hotels (the Amsterdam Ibis at the airport being the best) and all of the breakfasts were great. The only hotel that did not quite live up to standard was the one in Giswil, where the service levels, almost no wifi – only at the reception entrance and very slow, and the suppers, were disappointing. The location and views made up for the lower service levels.
Thank you for assisting in booking our tour.
L Victor – 20th June 2017

The trip was very good and Ian was an excellent driver guide.  We would definitely consider a similar trip when we come back to the UK.  Thanks for your assistance.
T Arrowsmith – 17th June 2017

We had a great trip.  Our tour guide, Vanessa, and driver, Terry, were the best!!  It was a whirlwind trip and saw many beautiful places. Thanks for all you did to make the trip go smoothly.
M Sarro – 3rd June 2017

Trip was very good, travel tour director excellent as we’re all the hotels we stayed in. I did end up sharing with a really nice lady from the USA so another new friend in my collection.
Thanks for your assistance with the bookings etc.
K Godwin – 1st June 2017

I’ve heard briefly with Mr. Srekais, he says it was nice and they saw a lot of it. He says that the organization is excellent and that the agency thinks about a lot of the details – such as that passengers do not have to worry about their luggage, that hotels have always been in the very center of the city.
It was my please to realize this booking with you and I sincerely hope that we will soon have a new request for a tour in  England and that we will successfully cooperate again!
Jazz Travel – 29th May 2017

I enjoyed the tour which was a wonderful experience for me.
The tour director Christina actually made the tour more pleasant an we enjoyed it.
Again, my sincere thanks and appreciation for you , Christina and all of the those managed and arranged such a great tour.
A Shaikh – 28th May 2017

It was so wonderfull trip with Travalgar early this month for Real Britain program.
With the John as Travel Director, made all the journey became interesting and memorable. He can made a nice story before we jump to next destination. Lots of jokes.
Hotels we stayed very nice and great  unless for hotel di York, since the double bed size iswas to small for double 🙂
Wellcoming and farewell dinner were so wonderfull, the place,the food and the ambience.
The optional tour also great, that if I went by myself I will not know this place.
And last tks to Jaime that keep us save for the whole journey.
I’ll go to the feedback webside to fill it.
Again, Thank you for your advice to choose this trip program.
B Sanjaya – 24th May 2017

Everything was perfect.
I will keep your information in my file for our next adventure.
S Farber – 22nd May 2017

It was a wonderful trip. We all enjoyed a lot. Mike our tour operator and Phil our driver were awesome. The group was fantastic as well. All the arrangements were good. The checkins and checkouts were well managed. The one hotel (IBIS in Glasgow) should be avoided in future as their rooms and services were not up to the mark.
I will highly recommend your service to others and next year we will be using again for Europe tour.
Thanks for all your assistance and flawless arrangements.
S Kumar – 22nd May 2017

Dear Moss , indeed it was a memorable trip and your professional and very supportive communication ensured everything goes very smooth , tour director Pete brown and driver Grant were exceptionally professional and friendly , I really recommend York road travel/Trafalgar Tours to all my fellows with great pleasure and look forward to avail the option again soon , warm regards
R Arshad – 18th May 2017

I just wanted to drop a note to thank you for your help in making our Enchanted Italy vacation so enjoyable.  We just loved the Amalfi Coast.
Isabella was delightful and a perfect guide, full of information and stories, and she took great care of us.
The 247 Airport Transfer that you recommended was excellent service.  I was sent a confirmation email the day before pick up with a picture and name of the driver, make of car and license number.  Top drawer!
We will certainly keep checking the website for future trips.
G Hazel – 16th May 2017

Thank you very much for all your assistance and advice.    Mum had a wonderful time on her trip to Devon and Cornwall. She truly enjoyed the whole trip and her driver Ambrose was very knowledgeable and helpful.    Mum said her group was great fun and she would recommend the trip and you to anyone thinking of visiting the area.   Her accommodation was excellent.
Thank You again Douglas, I would recommend you and your agency to anyone, you provided an excellent service
S Heming – 11th May 2017

We had a great time travelling! The tour was wonderful- David Metcalfe was our guide and both he and our driver, Simon, were amazing! David was so helpful and was nice enough to take my mom and I to specific places at a few of our stops. He was also so knowledgeable and you could ask him anything.
Also, we very much enjoyed the optional trips that were offered. We ended up choosing the Irish show and dinner, the tour to Glendalough, and the Welsh evening, and all were well worth it! We had the best time! Also, the special tour guides that we had in Scotland and Ireland were both wonderful and had such fun personalities. We got to see so much on this tour, and I do miss being on it because the locations were so beautiful and we had some great people with us!
Thank you for helping us book this trip! The service we had was excellent!
E Cameron – 27th April 2017

Thanks so much Doug – You’ve really helped me feel comfortable making my overseas travel.
J Lewis – 25th April 2017

We had a great time. Italy is amazing!
Loved, loved, loved Venice, but all the stops were great in their own way. Couldn’t fault our guide, he was always upbeat and always on the go. I really don’t know how he does it, but glad he does.
Thank you again for all your help and for your time.
N Carpenter – 20th April 2017

One of the greatest trip i’ve ever experienced!
M Riley – 12th April 2017

Douglas, you have been a delight! Thank you for all your time and help. It’s not often you get service like you have given and I can’t wait for my trip.
T East – 12th April 2017

Thank you again.
Good service is difficult to find these days, but yours, has been outstanding!!
J Harris – 14th March 2017

You have been absolutely super. Thank you for your assistance you have been outstanding.
A Donovan – 7th March 2017

The trip was magnificent. We loved every moment.
I can not recomend you are your company enough and i will definitley contatc you for our future holidays.
Thank you again and speak to you hopefully soon.
A Doley – 1st March 2017

I had a great time and made new friends! Thank you for your assistance!
C Tan – 23rd February 2017

I just wanted you to know George and I had a lovely time in Paris and Rome before heading home to Australia.
Paris Hotel upgraded us to a suite, 2 bath/ sitting room etc and it was very special.  Just loved Paris.
The Roma hotel room had the best breakfast ever.  And Rome was very special too.
Thanks for your help.
G Mordaunt – 19th February 2017

Thank you for your email with all the information we requested during our meeting with you.  We felt you were open and approachable and we enjoyed speaking with you.
C Stokes – 14th February 2017

You and your company have been such a pleasure to work with.
L Andrews – 8th February 2017

Dear Douglas
Thank you very much for the information that we requested.
It was nice seeing you again and getting the personal touch. Please don’t think this is patronising but in all our dealings (to date) with you at York and Insight you have been so helpful and professional, you are a credit to your company.
M Solts – 6th February 2017

We received so much practical information from you, and honestly, did not sit down and spend so much time with anyone else.
Your enthusiasm is infectious and we are certainly going to consider your suggestions from the e brochure.
Thank you so much for your time,
M King – 20th January 2017

Thank you for the most amazing trip. It was very well organised from start till end.
We really enjoyed Scotland and was most impressed by the service. The Travel Director was amazing and very knowledgeable.
We will recommend you to our friends and thinking of our next holiday.
C Mulrian – 10th January 2017

I would say definitely it’s a wonderful trip with plenty of unforgettable memories. We are pleased with hotels, services, food and hidden surprises during our trip.
Rest I assure you that we had a very lovely time. We would like to get in touch for our next trip.
B Kakarla – 4th January 2017

Blessed Christmas to all at York Road Travel, from a forever fan. You made my dreams come true!!!
D Saladin – 20th December 2016

Thank you for all your supports to book my uncle’s trip. They are very happy to have such a nice trip. They are very pleased on all your services, assistance and specially all the helps from Debby, their tour director during their trip.
In spite of some bits and pieces, they have given you, Trafalger and Debby a Five Star feedback.
They said that they will be very happy to book their next trip with you again.
A Akkas – 13th December 2016

Thank you so much for going the extra mile for me. You are maintaining your stellar reviews.
L Saltiel – 7th December 2016

Thank you Douglas for your email. You are as thorough and caring as always.
The trips was magnificent. I know you said you had seen some of the west coast, but I would highly recomend you see the National Parks. The sites and views we saw were breathtaking.
All was perfect with the arrangements, as always. The hotels were great and the inclusions all first class. The guide was excellent throughout and took caring of everything without any hassle and always with a smile, as you know we have been on a few tours and this is not always the case.
There is talk of India for our next trip, so I will be in touch, when I have convinced Phil.
Thanks again and I’ll be in touch soon.
L Taylor – 1st December 2016

I wanted to write in and tell you about my recent experience on your, ‘England and Scotland Heritage’, tour.
After dealing with your consultant Douglas Moss, for several weeks we finally decided on this trip as it seemed to have everything we were looking for and fitted in with our dates.
We were a bit neverous as we have never done a tour holiday before, but we didn’t need to be. From the moment we arrived in London, till the time we reached the aiport to go home, everything was perfect.
Your represenative in the hotel was warm, welcoming and most importantly knowledgeable. They gave us a nice welcome and then the following day helped us to get our bearings and book us some sightseeing tours in London. It truely is a wonderful city you work in and we were glad to see some of it with your guides.
After London, we headed off on the tour and it was a great experience throughout. The travel director was lovely and again very knowledgeable, there didn’t seem to be anything she didn’t know. All the stops were wonderful and the whole trip seemed seemless throughout.
It really was a wonderful experience and we will definitley consider you for our next trip. Please do pass on my thanks to Douglas, who was great with our whole booking process and always quick with answers to our questions, which were plentiful.
Y Shaw – 20th November 2016

The trip was AMAZING! As you know we had been thinking about doing it for a long time and your tour was everything we wanted and more.
The tour guide was exceptional and the group got on wonderfully, so it was a shame to say goodbye to most people when we reached London. We were lucky though as quite a few stayed on for a few nights so we kept the group going and meet up for dinner.
Now back in Johannesburg and have very fond memories of our trip. I’m not sure when we will be away again next, but i will certainly contact you.
Thank you for all your help and all the best.
N Conway – 10th November 2016

Thank you so much for all your help. I’m glad i was able to meet you today, you’re such a nice person.
I’ll let you know when i’m thinking of my next trip, so you can let me know what’s available.
B Knight – 5th November 2016

I just wanted to thank you for all your help! I have everything booked now, thanks to your guidance.
B Flagstaff – 3rd November 2016

Please pass on my thanks to Douglas Moss of York Road Travel, who was the agent who organised my booking. His preparation and organisation of all the details of my tour were first class and very professional.
K Frees – 29th October 2016

Thank you so much for all information and details!
I will be contacting you again! It was fantastic counting with your attention and services!
Muito obrigado!!
Y Dutra – 26th October 2016

Thank you so much for all the help with the trip.
We were looking forward to it so much and it did not let us down.
Everything we perfect from the start and thank you again for spending time with us, whilst in London and all your advice and help. it was great to have a local give us tips and recommendations.
We may not be back to the UK for a while, but will certainly contact you again, for future trips.
Thanks for everything!
S Tan – 24th October 2016

Just wanted to say many thanks for all your help.
The trip was fantastic, the hotel laid on a bottle of champagne for us, and the mini bar was complimentary for the entirety of our stay.
Venice is a beautiful place, albeit on the expensive side.
I will no doubt be back to you shortly to book something for next year.
M Banning – 12 October 2016

We are sad that we never got a chance to meet you, but we had an excellent trip.
Saw and did so much and hopefully we will come again soon and next time meet you in person.
All the best.
A Caste – 1st October 2016

Thank you Douglas. Will definitely contact you to book day tours with York Road Travel. I really appreciate your kind assistance all these days.
M Baransano – 26th September 2016

Italy was superb. The areas we visited were really amazing, but our guide did really make it something else. He was so knowledgable and seemed to know everything you could possible think of. Nothing was every too much for him and he made everything interesting and enjoyable.
We will definitley consider you and your companies for our next trip, wherever it may be.
W Smith – 22nd September 2016

Dear Douglas,
It is my un-fortunate part that i am jotting this lines after a gap… but I have to appreciate the effort that you and your company took to arrange a wonderful trip for us ..
The tour guide, ANDREW – wonderful and very knowledgeable person.. very caring and always come with an answer with a smiling face.. every member of my family enjoy this trip and we all like Andrew.
So on behalf of all of us, I would love to assure you that, we will take more trips from York Travels and you are going to be in our regular contact list..
Keep the good work going and we are with you … next target is NORTHERN LIGHTS!
S Ghosh – 13th September 2016

Great Trip
Superb guide…Hamish
Thank you for ALL the help
C and M Pampallis – 8th September 2016

The holiday was WONDERFULL!
Loved New York and can’t wait to go back. The hotel was a great location as you said it would be, but we did spend most of the time out and about, so really was not there for much more than sleeping.
Thank you for the tip on comfy shoes, i can’t believe how much we walked, but it was all well worth it.
Thank you again for your help with the planning and we will certainly be in contact for our next holiday.
N Squire – 2nd September 2016

My trip to Ireland was awesome.  I love the weather there and got to know and make new friends.
M Jaw – 29th August 2016

Just got back home from the Gems of Britain and we had a great time. Weather was phenomenal (ie no rain) saw lots and the tour guide Dominic was superb as they say in Britain. Thanks for you help with this!
B Smiley – 23rd August 2016

It was a truely memoriable and special trip. We had a great time from start to finish and ticked off everything we wanted to do.
The tour guide was polite, funny, organised and most of all knowledgable. There was nothing he didn’t seem to know.
Thank you again for all your help prior to us going. I know we asked a lot of questions, but you were always helpful and really put our mind at ease before going.
Hopefully we will be in touch again for our next trip, wherever it may be.
R Steward – 17th August 2016

It was a lovely trip. Nice and well paced and exactly what we wanted. as you know we have travelled on quite a few tours and found this one by far the most relaxing and best quality. We will definitley use you again.
M Thompson – 5th August 2016

Hi Douglas,
We are back in Mexico now, arrived last Monday, after our tour to the Balkans and a couple of days in Vienna.
I would like to say that we are very pleased to have “found” Trafalgar and Insight Vacations and, to a large extent through your very helpful recommendations and advice, we chose to go with this particular tour. It was everything we had hoped for a more. It was truly an amazing experience and to have been able to visit countries that few people have been to, let alone get to know the people, traditions, scenery and more has been a real privilege for us. The hotels were excellent and the choice of venues, places to visit and the optional extras were perfect. We also made many new friends, as you would expect, though none from the UK.
We had an excellent driver in Mario although not particularly communicative, but then again one should not expect too much from a Croatian Driver! It was his driving skills we depended on, not his linguistic skills!
Finally, a few words about our Tour Director, Karin Kollarova. Our compliments to Insights to have found her. What a wonderful person in every way. She went out of her way to make us feel comfortable from Day 1 and we were amazed at her knowledge of those countries, their histories and people; in her commentaries, she always had little anecdotes which added to the interest. Her ability to negotiate with the hotels, restaurants, etc., ensured that everything ran smoothly; with Mario’s help, she managed to smooth the way through the 14 border crossings – not easy places to deal with – and we lost very little time there. She really enjoys her job and deserves the short rest after our tour.
We will certainly come to you in the future to plan other trips and will be recommending Insight to our friends and family.
R Bateman – 29th July 2016

Hi Douglas,
Thank you so so much!!!
Very happy with the flights –thanks so much for your time and for putting up with my constant changes. You are a wee star!
V Kneizyte – 27th July 2016

I am writing to thank you for helping us with our tour. We have been home for several days now reflecting on how much we enjoyed our trip. The tour was everything we hoped it would be.
N Ashbrooke – 13th July 2016

I just came back from the Real Britain tour and it was such an incredible trip. Our travel director, Helen and driver Karl was really sweet and so helpful with everything. I had an amazing time, and is looking forward to many more to come.
M Tittoatmojo – 8th July 2016

WOW! What a great trip!
Everything was just perfect and we had the most wonderful time. Rachel was such a lovely guide and i do hope our feedback gets passed back to her manager.
Thank you again for all your help with our booking and we will definitley be in touch for our next trip.
M Wallace – 2nd July 2016.

The tours were great and just what we wanted. As you know we only had limited time in London and we are glad we managed to do as much as we did. Thank you for your help and it was lovely meeting you, if even only briefly. All the best and hopefully we will be back again soon.
H Singh – 22nd June 2016

The trip was fantastic. We saw and did so much. I couldn’t pick a highlight but Venice was one of my favourites. I loved wandering the streets and looking in the shops.
B Wilson – 17th June 2016

What more can I say than simply amazing!
Everything from the coach, to the food, to the people, to the guides, the hotels and sights were amazing.
Would highly recomend you to anyone.
T Boxhall- 11th June 2016

Thank you again for all your advice and help with our trip. I know we asked a lot of questions and changed our minds a lot, but you always answered our questions and helped us to find the perfect trip. Your personal knowledge of the area was a great help. We will always have amazing memories of India and so glad we went. We will be in touch for our next adventure.
D Goodall – 6th June 2016

Good morning Douglas,
Well, we all are home in Iowa and happy.
I want to thank you for all your help and guidance and emails and patience you had with me in organizing this trip.
Our 1 day London tour, our week in Wessex, our 5 Day Heart of England tour and our 2 day Wales tour just couldn’t have been any better.
As soon as I can gather my thoughts, I’m going to write some trip- advisor reviews stating as such, as I read a lot of those reviews before making any definite decisions.
Again– thank you. And please forward this email to your boss as you were a huge part in all of this!
Goodbye my friend!
M Wetjen – 8th June 2016

You gave me a good, more experience holiday, last night I was at my home and thinking back of our great travel and my wife is very happy. Any way thank you very much, next year I could going to UK by Eurostar from Paris again.
P Shao – 1st June 2016

Just wanted to let you know we had a wonderful time. Thank you for all of your help booking this. Can’t wait for our next trip and will definitely be in touch.
G Henderson – 31st May 2016

 We booked our trip for 3 day tours to Edinburgh ,lochness and Highlands, and I am happy to say it was worth it!!
It was an amazing tour with wonderful tour guides.
Thanks! Again for a wonderful suggestions
C Naik – 24th May 2016

Thanks Douglas, you have been most helpful!
The trip is wondeful so far, it is just a shame we only have one day left.
M Mislah – 19th May 2016

Back home safe and sound and finally recovered  from jet-lag.
I want to let you know how much we enjoyed our tour of Devon and Cornwall.  Graham was an excellent leader and took great care of every detail.  The accommodations were lovely and served delicious food.
I will definitely consider another tour with you.
Many thanks again for all your assistance.
G Hazel – 17th May 2016

Just wanted to let you know we are on our 2nd to last date of the tour and we had a wonderful time. Thank you for all of your help booking this.
You have been great to work with.
S Henderson – 29th April 2016

Thanks for your help, We had another great trip with Trafalgar and will be in touch soon regarding our America plans.
C Teo – 7th April 2016

Hi Douglas,
I will certainly recommend you and your firm to any of my friends who are going to the UK.
It was a pleasure doing business with you.
(If you don’t own the company, tell your boss you deserve a raise.)
T Imhoff – 6th April 2016

The trip was great. No problems at all and everything went well.
My wife and I loved the relaxed pace of the tour and glad you recomended this itinerary to us. It was lovely to spend 3 nights in each stop and we will definitley keep an eye on your trips for next year.
Thank you again for your help and putting our mind at rest prior to going, sorry again for asking so many questions.
S Cater – 10th March 2016

The trip was wonderfull!
We saw and did so much and was glad we decided to go with you.
The guide Rachel was amazing. i really can’t speak highly enough of her. Nothing was too much trouble and she was so efficent with everything she had to do, and always done with a smile. Her knowledge was also unbeliveable and always able to answer any questions that came at her.
Again it really was a great trip and i will definitley recomend you to anyone.
J Cook – 1st March 2016

Doug THANK YOU…  :0)
It truly was a pleasure talking and working with you.
I appreciate you, your time and skills.
Thank you so very much. You made this easier and allowed me to learn more about Ireland.
J Buehrle – 23rd February 2016

Returned home yesterday. The tour to the Cotswolds was great overall! Tour Guide was very knowledgeable and enjoyable to be with.  The accommodation at the Old Bungalow in Circencester was perfect – lots of space, nice in keepers and great breakfast.
We liked the limited size of the tour and will book again.
C Wright – 17th February 2016

The trip was great. My wife and I really enjoyed it. Everything was excellently organised and arranged !!!!
Hopefully we will been on trip number three soon.
Mr Yoo – 6th January 2016

I send you an email for all your thanks to help me and find me a tour in England and Scotland.
I spent a wonderful time for the Contiki tour 8 days in England and Scotland,
I met great peoples from Aus, NZ, Canada, US, Singapor and South Africa.
I was the only french guy of all the group !
It’s a lovely tour, there are beautiful cities, with castles, museum, cathedrales, church, christmas market…
It’s unforgettable
A Dousset – 5th January 2016

The trip was great fun. The weather wasn’t great but it didnt matter. The overall trip was excellent.
L Tedja – 4th January 2016

Hi Doug,
We are back home now and have a severe case of the holiday blues. We both keep remembering our time in Italy and wish we were still there.
Thank you again for all your help with booking the trip and for all your advice. The tour was excatley as you said it would be and much, much more. The hotels, food, service, sights, everything was wonderfull and we really couldn’t have asked for more.
We have already started drawing up a list of places for next year and will be in touch, hopefully very soon, for your help again.
Again thank you so much and speak to you soon.
M Garner – 5th December 2015

I had the time of my life, especially my 12 days in NYC. I walked a lot and spent time in different areas.  I saw a lot more this time and visited various restaurants and had the most  amazing dinners, unlike my first time in NY where I ended up in Times Square every night.  My first 6 nights at the Hampton  Inn, in Soho was unbelievable especially the area.  It’s exactly what you see in the movies. It’s quite a leafy village style atmosphere  with lots of restaurants and every designer store you can imagine.  I also spent a day in Brooklyn.  I did the hop on hop off tour and saw a bit if Haarlem.  We saw a Broadway show.  Also spent time in the different suburbs, shopping on 5th avenue, had high tea at the Plaza hotel and went to an Italian restaurant for dinner.
Thank you for always being so helpful.
B Lalla – 22nd November 2015

Just want to say thank you for all your help. I have heard from my son, he says that the trip was fantastic and the best tour guide he has ever had. That is saying a lot because he has been on many tours while travelling around the world.
Again, thank you for organising a great trip for my son.
Tour Guide, Fraser McDuff. My son said he provided so much entertainment there was never a dull moment!
Thank you so much.
E Irwin – 12th November 2016

Hi Douglas,
My father and I arrived back in London after our tour to the Cotswolds, Bath and Oxford.
I wanted to tell you that we had a wonderful time. The trip was very well organized, and we had a great guide and a lovely overnight stay in Cirencester.
Thanks so much for all of your help – you have been very generous with your time in arranging this for me.
Much appreciated!!
C Hawkesford – 15th October 2016

On behalf of my siblings, let me say how much we enjoyed the Southwestern part of England. How very beautiful we found both Devon and Cornwall. Our tour director Selene was most knowledgeable and articulate. I have a hearing problem, however had no difficulty following her. We were also very fortunate to have excellent weather all six days. We look forward to more Trafalgar Tours in the future.
S Sutaria – 23rd September 2015

Had a very good three day trip. The guide/driver was excellent and very knowledgable of the history of the points we traveled. The B&B at Isle-of-Skye was excellent too.Now we are back home in USA.Thanks again!
K Dogra – 27th August 2015

Thank you once again Douglas! The trip from the planning and throughout my journey was Amazing….looking forward to another trip with Trafalgar…….Babs.
V Govender – 11th August 2015

Thank you for all your assistance and guidance re my recent Devon & Cornwall Tour. I cannot express enough how fabulous the tour was! From the professionalism of the Driver/Guide, Barney, to the itinerary, sights, accommodation and of course, my fellow travellers! We were a groupfrom Hong King, Canada, Germany and me from Australia. Right from day 1 we all got along famously despite a minor language barrier.
I wouldn’t hesitate to either travel again or recommend them, along with you and your agency.
J Turner – 6th August 2015

Thanks for all your help. It was a fantastic trip.  It was a great itinerary, wonderful accommodation and food and our guide was terrific. I’d certainly travel with you again.
S Pennell – 24th July 2015

Hi Douglas,
Well my trip is over and I just wanted to tell you how good it was,
I thoroughly enjoyed it, the Hotels were very nice service was good and the
Tour Director Matt went above and beyond to make sure we had a good time and
knew all kinds of interesting facts etc. the driver Ian was very nice and very helpful
with the luggage. The only thing is I am sorry it is all over and done.
Thanks for all your help
M Bond – 20th July 2015

Roland thoroughly enjoyed his trip of a lifetime and has many memories and new friends. I think the highlight of the tour was Italy, as he loved the tour, the country ,food etc.He is back in Australia, planning his next trip. Thank you again and it was a pleasure to deal with you and Trafalgar.
M Jacob – 20th July 2015

Thanks again for your information about the trips to highland. You are a great agent on recommending us a best trip.  Appreciate your effort and attention drawn to our inquiries
Y Poh – 19th July 2015

I am so grateful to you for all your hard work not forgetting the massive discounts you have given me.
I am forever grateful.
See you soon.
L Makin – 26th June 2015

Hello Douglas, Many thanks for  all the information and for your wonderful assistance when I was booking the tours. Again, thank you so much for all your help.
J Fielding – 25th June 2015

Thanks so much Douglas for all your help again! Really appreciate your professionalism!M Hoon – 23rd June 2015

Just wanted to say THANK YOU VERY MUCH for a most wonderful “Jewels of Italy” trip – it was awesome, and you are too!! Your passion and knowledge for Italy and it’s history is amazing – thank you SO much for a truly wonderful adventure.
N McKechnie – 21st June 2015

I would rather say the entire trip is a highlight for me, it’s been an excellent trip.  Many thanks for your recommendation to take up Trafalgar which I am so glad. Thanks again Douglas.
V Kumari – 6th June 2015 

Thank you for your assistance and help it have been pleasure working with you and hopefully I will book some other trips later again.
S Al-Khanjari – 4th June 2015 

Thank you very much for your kind assistance. You have indeed come through like a friend and a REAL EXPERT ON TOURISM!
M Talwalker – 1st May 2015 

Thank you for your time and patience with me today.
I am forever grateful to you for organising my holiday and tours.
I’m sure holiday number three will be just as good as the last two.
L Makin – 24th Apr 2015

Thanks for the assurance, and your wonderful service/response.
C Chia – 13th April 2015

Thank you for everything!! The trip was wonderfull!!
Thank you so much for all that you have done!!
K Grones – 23rd March 2015

I don’t usually write letters like this, but I had to tell you what an exceptional person you have working for you. I had a query regarding transfers, so I emailed your office in London, sometime last year enquiring about transfers as well as the The Britain and Ireland tour ( Trafalgar). I received a prompt response from Douglas Moss. He was extremely efficient and helpful. After receiving such excellent customer service, I felt terrible that I didn’t book with your London office, due to the Rand/ Pound exchange rate, I ended up booking with your South African office.
Again this year in January I emailed your office and Douglas promptly assisted me with quotes and answered my questions “Southern Tastes and Dixie Tunes and Cities of the East Coast ( Insight). I again compared the prices, i.e. Rand vs Pound, and the Rand worked out less than the Pound. Hopefully the Rand improves against the Pound sometime in the future and I will be able to book with Douglas.
These are rare qualities. I was not expecting to have such a pleasant experience, but I did, and now I’m left with a very positive impression of your team in London.
B Lalla – 26th February 2015

Just want to say a huge thank you for organising the tours to Turkey and Greece for me!
I am forever grateful to you for your goodness, graciousness and kindness & in particular your professionalism.
For the summer holidays, I will be back.
L Makin – 25th February 2015

Just letting you know that Hadrian’s Wall tour on Saturday was fabulous. Weather was at its best – bright sunny sky; drove through beautiful snow covered country on the way back. Only few other people on the tour and virtually no one else around so we could view at leisure.
Thank you again. Will be in touch re Ireland later on.
J Shead – 19th January 2015

Hi Doug,
Thank you for all your help. You are part of my wonderful memories “over the pond”.
All aspects of the trip was fantastic. The tour director was amazing and funny and the driver so helpful. Hope I shall do a trip back to Britain one day!
D Eldridge – 4th November 2014

Thank you once again for getting the trip organised, it was a real gem.
A McGrath-Kerr – 16th September 2014

All is well – the car to Heathrow and flight worked out beautifully and the tour is wonderful Tour Director – Kate – is excellent.
Many thanks for all your efforts!
J Officer – 9th September 2014

Thank you for all the valuable information and assistance. I will pay you a visit at the london reception centre while I will be in london and will make sure to personally thank you for your help .
I will surely recommend your services to anyone wishing to travel to the UK. You are Just Great.

Thanking you once again for your services.
V Gopee – 23rd July 2014

It was a lovely trip, and also opportunity to learn about Insghit Vacation in general.
Thanks again
N Winnikow – 4th July 2014

Thanks to your efforts my wife and I had a excellent trip. Scotland was amazing!
Mr Kim – 4th July 2014

I did indeed enjoy both trips and will be highly recommending Trafalgar as a way to experience a destination. It was all so easy and excellent value.
Lots of us were commenting on how there would be no way could have achieved anywhere near as much on our own on the cost basis let alone time. The optional extras were terrific, especially on the European whirl.
The directors of both trips were amazing in their energy and enthusiasm each day. It must be a very challenging job.
It is amazing how much attachment you can form in a week or two to a group of strangers. I will miss all my new friends!
Douglas your assistance throughout the process has been wonderful and it may be a long time but I will definitely seek your assistance next time I need to arrange a holiday in your neck of the woods.
Now there is only the task of unpacking and sorting the photos out ahead of me.. yay.
Have a great day Douglas and thanks again for everything. Until next time. .

L Copeman – 12th June 2014

Oh where to begin? The trip was all brilliant. One of our best holidays ever.
Pigeon Forge reminds me of the area around Disney in Florida in early 1980s. Not all really smart but lots of nice shops, restaurants, shows etc which are really there to serve the tourists drawn in by Dollywood. We loved Dollywood, an unusual mix of shows, museum, rides etc. – as well run as Disney resorts but rather more relaxed.
We drove back from Pigeon Forge to Nashville almost non-stop. About a four hour run but you gain an hour due to time zone change! Great roads and not at all trying. Smokey Mountains are something like Scotland or Lake District but with quiet and wide roads I think we may be a little biased as the weather was perfect.
The Tastes and Sounds of the South tour is really excellent. Not too rushed but always something interesting and a lot of real high spots.
All the pre-tour arrangements worked really smoothly. The whole experience has put Trafalgar and York Road Travel firmly on our holiday map
Thanks for your help putting it all together

P and G Penman – 11th June 2014

We did have a wonderful holiday. All the sights we saw will stay with us for a long time.
But would you believe this and perhaps you know already. We experienced a heat wave with more that 30 degrees C every day. Hotter than e.g. Spain. This meant that we always welcomed the air conditioned coach that promptly took us every where we needed to be.
The local guides were brilliant and organised including the tour director. We gained so much information more than one gleans from a guide book.
Hotels and excursions were great.
We do hope to travel with Insight again and will let you know when we are able to do so.
H Cambell – 7th June 2014

The trip was certainly enjoyable, and sure covered a lot of ground. I would recommend it to others.
D Maher – 7th June 2014

Thank you very much. You and your trips are awesome!!!
Maja – 29th May 2014

I most certainly will be in touch again. You have been so helpful to date so I won’t forget the service you have given. Thank you once again.
G Coetzee – 14th May 2014

Thank you for not giving up on my reservation….I am very pleased that all has worked out. I shall return to Canada, a happy Grammy!!
Thanks Douglas, others will know how helpful you have been! God bless you, and keep you as nice as you are!
D Saladin – 14th May 2014

Thank you for booking our four trip. Overall, we enjoyed the experience provided by the tours, enjoyed the guides who are quite the characters and would use you again.
R Cunningham – 9th May 2014

Jodie and I have a wonderful time and will certainly look for another opportunity in the future to do some more travelling.
A little time needed to do some saving, but we will get there .
Once again, Thank you for all your help in getting us up an rolling “Without a hitch” Well done
G Robertson – 2nd May 2014

Thank you.
Very good customer service, will consider you in the future.
D Kolat – 7th April 2014

Thanks very much for all the useful information. I appreciate that you took the time to do this and I would certainly recommend you in the future.
B Zanditon – 3rd April 2014

Thank you for arranging my flights and accommodation to Australia and New York. Everything went without a hitch. The bottle of wine on my return home was a lovely surprise. I will speak to you soon.
Alexander – 3rd March 2014

This was my big first holiday abroad and thank you again for all your help prior to my trip. Your time and patience was much appreciated and put my mind at rest.
I had an absolute blast and already thinking of where to go next. I will be in touch.
N Venter – 28th February 2014

You are an absolute Champion Doug!
Customer service done really well!
All the best to ya!
D Dorado – 17th February 2014

Thank you for your nice service and attitude throughout. Your trip was wonderfull.
N Winnikow – 11th February 2014

My travels are now just a distant wonderful memory and now back to the real world of work.
You sure made my trip by getting me on the Paris bit, the tour director was wonderful and the bus driver well you would never believe it, he was the same one I had on my long trip John Carlo, who is another wonderful man.
Well once again thank you for everything you did, hope you have a wonderful year.
J Robb – 28th January 2014

Thank you for the wonderful service and the quick responses. The trip was magnificent and one we will not forget in a hurry.
Bonnie – 14th January 2014

It was so good of you to go the extra mile to be able to offer us 2 extra free nights. Now that’s what I class as great service. If all the other people we deal with over in your side of the world are half as good we are going to have a great holiday!
Thank you once again for all you have done for us. I will call in and thank you again when we are over there later in the year.
Sharleen – 14th January 2014

Thank you for your diligence in looking after our booking and for replying so promptly. Your professional approach to our trip is greatly appreciated. Too many times nowadays clients’ requests are ignored or disregarded.
Please feel free to share this short message with your employer. You deserve a pat on the back for a job well done!
A satisfied Canadian Trafalgar traveller
P Beard – 7th January 2014

Thank you for all your help and the last min discount!;) Will definitely look you up when I have the travel bug again!
Andrea – 20th December 2013

We had a great time with insight in Spain and you were right in saying the levels of service and quality were extremely high. We were blown away by the whole trip.
Julia – 5th December 2013

We had a nice time and I hope to have more tours with you in the near future. Best wishes,
Taroub – 1st November 2013

The trip went well, except as you will know we never got to Yosemite!! But your agents booked us in to Monterey for an extra night so we were able to do more there.
We are still recovering from jetlag!!! 8 hour difference and an 11 hour flight is killing! But we have wonderful memories of a very good trip. Every thing went smoothly.
Thank you again
J Stoer – 20th October 2013

We really enjoy our time in Scotland. Appreciate your kind cooperation and assist for the trip
K.M Aye – 15th October 2013

Just a note to let you know that I have ‘been there, done that but (not) bought the T-shirt’ !!
The holiday was very good, despite the most unfortunate cancellation of our visit to Yosemite. I still cannot get my head wrapped round the US Government decision to close all National Parks and, thus, upset the plans of hundreds of people. However, these things happen and carry on regardless we did. I particularly liked San Diego and San Francisco and, there, we had the added bonus of seeing the Golden Gate Bridge in bright sunshine with not a drop of fog anywhere. In fact, I even walked across it.
Thanks again for all your help prior to the journey. It was, as you know, much appreciated.
Diana Corbin – 11th October 2013

My husband and I loved the tour. We are also happy with Jeanine as our tour guide. She was so professional and organised everything very well.

I will contact you again when I have a chance for a holiday. Thanks again for your help. Hope you are always in good health and good luck, happy and success in life.
Gina E – 3rd October 2013

Holiday was FANTASTIC. The Europe Tour was great… London was beautiful…..we had lovely weather while in London and it was just great…. so overall our holiday was just great!!!
Thank you Douglas for all your help with the booking and with all other aspects in helping us organize our holiday. We wanted to meet up whilst in London, but somehow timing did not work out…
We would definitely consider Trafalgar for our future holidays. The Tour was great, covered lots of places. Our tour guide and the bus driver both were really nice. Richard (tour Director) seemed very informative.
Seema Gokal – 30th August 2013

Aloha and Mahalo from Hawaii. Thank you for all your help with our trip. I certainly will contact and visit you whenever I get back to the lovely city of London.
Tuan Minh Vo – 8th August 2013

We greatly appreciate your assistance in setting our trip up. We had peace of mind after our visit with you at the London Reception Centre regarding our trip. Our European Marvels tour was stellar. Emile W. Bruss was an outstanding Tour Director, in fact the best we’ve ever had on all of our many tours. All of the arrangements made by Trafalgar were excellent, hotels, meals, attractions, city guides, etc..Mary says to tell you that we love Trafalgar and look forward to our next tour. You and all of your staff are what sets Trafalgar apart. Congratulations.
John and Mary Odom – 25th July 2013

I enjoyed the Trafalgar tour to Scotland, it was superb. The tour director was great and of course the tour was as per our expectations. Enjoyed it a lot.
Mit R Gala – 16th July 2013

Many thanks Douglas, it was wonderful tour, I will contact you for any future booking.
Fuad Al-Rawas – 3rd July 2013

Thank you so much for organizing our Scenic Britain Tour with Insight Vacations. My mum and I had a wonderful time in that 7-day tour. We liked the sights of Edinburgh Castle and the Yacht Britannia. It was amazing to see Stonehenge and the Roman Baths. Despite the rain and unpredictable weather, we totally had a blast. 🙂
Adela Almeda – 15th June 2013

We had a very good time in UK. It was a wonderful trip for us to enjoy the scenery and to have unforgettable memories in England and Scotland.
I would like to thank you for the last minute booking of the tour. I will definitely join the other tours of Trafalgar in other countries in the future. I hope to work with you again.
Hong To – 5th June 2013